Refund policy

We want you to love your piece. If you're not happy with an item that hasn't been personalised, you can return it within 30 days of delivery for a full refund. Just email us first, then send it back unused and in its original packaging. Return postage is paid by the buyer.

Personalised and engraved items are made specially for you, so they can't be returned unless they arrive damaged or faulty, or we've made a mistake with your engraving.

If your item arrives damaged or faulty, or the engraving isn't what you asked for, contact us within 14 days of delivery with a photo and we'll replace it or refund you in full, including postage.

Refunds are made to your original payment method within 14 days of us receiving the return. This doesn't affect your statutory rights.